FAQ

You can place an order without creating an account. We recommend, however that you set up an AbbyShot account to manage all aspects of your purchase including your address details, tracking number and order history.

Yes, in most cases we can. If you are outside the US and Canada, please email us if your shipping address contains a P.O. Box to confirm before ordering.

Most orders are shipped within 24 hours! Once your order has shipped it should be delivered within the normal delivery standard for your chosen shipping method. However, once it is with the carrier it is out of our control if there are unforeseen delays. If you have tracked your order and feel it has not delivered in a timely fashion, please email us at info@abbyshot.com and we will check on your order for you.

Our business days are Monday through Friday, excluding holidays. If you are emailing us or anticipating a shipment or delivery, please note you may not receive a reply, tracking or delivery outside of business days.

If our warehouse has not processed and shipped your order, then there is still time to make a change. Simply Contact Us quickly and we will check on the status for you.

We use the latest SSL encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.

Currently for our customers security, we only accept orders through our website. If you have any questions about the process or purchase, we are more than happy to answer any queries you may have.

We accept Visa, MasterCard, American Express, PayPal and AbbyShot Gift Cards.

Your credit card will be processed at the time you place your order.

All prices on www.abbyshot.com are in USD. For an approximate value in your currency, please check any foreign exchange website for the days rate. eg. www.xe.com

Orders placed on www.abbyshot.com are subject to applicable sales taxes required by your Country. If you have any questions regarding taxes, please email us at info@abbyshot.com.

If you are outside the US, Canada, the UK or EU and are not sure which location to choose please email us at info@abbyshot.com.

We have warehouses located in the US, Scotland and Ireland. Anything outside these regions may be considered an international shipment and may have customs or duty applied at the border by your country.

For some items we do offer custom fit/bespoke services. If you feel you need this option, please contact us for details.

AbbyShot products are crafted keeping the integrity of Sony Picture Television and Outlander, The Series in mind. All authentic AbbyShot, Outlander products will feature the Outlander, The Series logo on both the product and swing ticket. The swing ticket and care and content label will feature the Sony Picture Television legal line to prove it is officially licensed. Counterfeit AbbyShot products are replicas or imitations of authentic official licensed Outlander products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic AbbyShot, Outlander goods and can sometimes be marked at higher prices or at deep discounts. If you would like to report counterfeits or suspect websites, please send an email to office@abbyshot.com, providing as much descriptive information as possible about the products or the website.

AbbyShot is dedicated to implementing a culture of sustainability with a responsible attitude towards the people and environment that make up our world. We strive to use sustainable materials and manufacturing processes to develop products that have a lower impact on our Mother Earth and look after the people who help us achieve all of this. We have already begun our journey, crafting select products with the use of natural fabrics, metal-free tanning processes, and reducing our carbon footprint as we go! At AbbyShot we ensure all our business activities are conducted ethically and with integrity. We have a strong zero-tolerance policy on modern slavery and human trafficking. Our contractual obligations to Sony Pictures Television assure we strictly follow policy regarding upholding all governing laws and acts. Our offices and fulfillment centers are committed to fair employment practices and labor regulations. We are involved at every step of the process from raw material sourcing to shipping our goods so that we know we are making responsible choices in our product offerings.

For any item we sell that requires sizing you will find a size chart located on our product page. You can also email us at info@abbyshot.com and our Designer will help you in figuring out the best size for you!

Pre-Order items are products from the most recent collection that can be reserved within a limited timeframe. When purchasing a Pre-Order item, you will be among the first to reserve a product in your preferred style and size. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Pre-Order based on our Online Return Policy. Pre-Order items are charged at time of pre-order. For updates regarding your Pre-Order, please contact us at info@abbyshot.com

AbbyShot has had opportunity to work with some amazing fabric mills and garment manufacturers. The best suppliers for a particular fabric or leather tend to be those located where the goods have a long history and are part of their countries culture. Many of these producers are small owner-managed businesses, and most of them we have worked with for many years. They are all focused on the low volume, high quality end of the clothing market and hence they have small factories with a highly skilled workforce. We have developed great relationships and by working closely with our manufacturers together we develop unique and beautiful textiles, clothing, and accessories. Many of our product pages have listed where the item is made, and all care and content labels will feature that info as well.

AbbyShot offers standard, express options for the UK and US and a flat rate international shipping option.

Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order.

If you need to modify your shipping or delivery information after your order has been placed, please email us at info@abbyshot.com as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.

AbbyShot offers standard, express options for the UK and US and a flat rate international shipping option.

Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order.

If you need to modify your shipping or delivery information after your order has been placed, please email us at info@abbyshot.com as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.