AbbyShot Policies and Guarantees

Payment Policy

All orders require payment in full before production is begun on an order. The standard production times are listed throughout our site as 4-6 weeks in the regular season, unless otherwise noted with the tag "Available for Immediate Delivery". The most current completion times on any order are available by contacting us directly. It is possible to request an order to be produced faster than the standard production times. This is referred to as a "Rush Order". The fee for a Rush Order is normally $100 CAD although it can vary. The exact delivery times and fees for a Rush Order are to be decided on a case by case basis and must be agreed upon prior to beginning production on an order.

Garment Quality Guarantee

At AbbyShot, we pride ourselves on the high quality of all our products. If within 7 days you find anything wrong with the sewing or materials of any article of clothing you buy from us that was due to our negligence or mistake, we will fix it for free. This product must not be altered in any way. For legitimate cases of product defect, you can return your order for repair. All you do is pay for the shipping and handling.

Also, you are strongly encouraged to follow the guidelines below for returning a garment, as they will ensure the most reliable and economical means of delivering your garment to us. AbbyShot is not responsible for any duties or fees that may occur from returning your garment. If duties or fees occur they will be charged to you along with a nominal handling fee for processing this additional expense. This warranty applies only to the original purchaser of the product and is non-transferable.

Custom Fitting Policy

Custom fitting means that we will adjust the dimensions of our garments to accommodate the measurements we request as supplied by the customer. This only applies to the requested measurements for a particular product. Additional, non-requested measurement specifications do not qualify for this policy. We fit to within 0.5 inch or 1.27 cm of a customerÕs confirmed measurements; variations of fitting amounts lower than this minimum do not qualify for this policy.

The finished measurements of your garment will include amounts of additional movement room or "ease of wear" that varies for each product design. When processing your order we will review your measurements for accuracy and conformity to known variations in body proportions. Should there be any questions regarding the order measurements, we will request measurement confirmation. Orders will not be started until both AbbyShot and the customer have agreed upon a confirmed set of measurements. It will be these confirmed measurements that will be referenced when fulfilling our One Free Refitting Policy and our Product Returns Policy.

Customizations Policy

Every product has a standard design for its appearance, features, and function. Each product may also have a set of predefined available options that may be added to the default version of the product. Anything else added or altered on this design is considered a customization of your order that is beyond the standard pricing options of the product and will require a separate quote for pricing on a per customization basis. Examples of a customization are measurement specifications beyond the requested measurements, extra features not offered as a standard option, or any changes to the structure or design of that product. Each individual customization quote only applies to a specific order and does not apply to all orders or all product designs.

Customizations must be agreed upon before we begin construction of the garment and will be billed to the customer upon acceptance of the customization quote. AbbyShot reserves the right to deny a requested customization should we deem that it can not be applied to a specific product. As a general rule, AbbyShot does not usually allow customizations to a set-size garment.

One Free Refitting Policy

This policy only applies to custom fitted orders, and is intended to cover instances where the confirmed measurements for an order are not followed by us such that the finished garment does not fit the intended customer properly. In such a case where this is due to our error, then we will gladly refit your garment for free, providing that the customer contacts us within 7 days of receiving the item

We request that you contact us in writing (e-mail preferred) with specific information regarding exactly where your garment does not fit and including both updated measurements and photos showing the fitting problem. The more information you supply, the better able we will be to refit your garment. AbbyShot is not responsible for a poor fit due to inadequate fitting information. The finished measurements of your garment will include varying amounts of additional movement room or "ease of wear" that is different for each product design. We fit to within a 1/2 inch or 1.27 cm of the confirmed measurements; variations of fitting amounts lower than this minimum do not qualify for this policy.

Once the refitting is approved, the item for refit must be sent to AbbyShot within 7 days of the date of this approval. When returning clothing as part of our policies they must be clean, lint free, odour free (e.g. smoke) and not have any signs of wear or alteration. If you have been wearing your garment (beyond simply trying it on to assess the fit) then we apologize but we cannot accept this garment for return.

The refitting itself is free of charge; all you do is pay for the shipping and handling. Custom fitted orders are non-refundable. Please refer to our Product Returns Policy and our Cancellations Policy. This warranty applies only to the original purchaser of the product and is non-transferable.

Set Sizes Fit Policy

Should you order a set-size product from us and it does not fit, then you may exchange it for a different size. You must notify AbbyShot within 7 days of receiving the item about the fitting problem in order for your exchange to be approved.

Once the exchange is approved, the item for exchange must be sent to AbbyShot within 7 days of the date of this approval. When returning clothing as part of our policies they must be clean, lint free, odour free (e.g. smoke) and not have any signs of wear or alteration. If you have been wearing your garment (beyond simply trying it on to assess the fit) then we apologize but we cannot accept this garment for return.

The exchange itself is free of charge; all you do is pay for the shipping and handling. This warranty applies only to the original purchaser of the product and is non-transferable. Please follow the guidelines below for returning a garment.

Product Returns Policy

If there is nothing wrong with the quality or fit of your garment and you wish to simply return it, we apologize but we are unable to offer a refund on the basis of the customer changing their mind after the fact. Please be certain that you want our garments before purchasing. For matters of fitting, please refer to our Custom Fitting Policy, our One Free Refitting Policy, and our Set Sizes Fit Policy.

How to Return a Garment to AbbyShot

When shipping your coat to us, please be sure to follow all the notes below to ensure a smooth and hassle-free return, for us and more importantly for you!

Approval

Please inform us before shipping that you will be returning a garment as well as the reason why you are returning it. We can then determine which of our policies will suit your needs beforehand so there are no delays once your coat does return.
When returning clothing as part of our policies they must be clean, lint free, odour free (e.g. smoke) and not have any signs of wear or alteration. If you have been wearing your garment (beyond simply trying it on to assess the fit) then we apologize but we cannot accept this garment for return.

Shipping

Please use a delivery method that will provide you with tracking and insurance on the package. If your coat never reaches us we can only be sympathetic. If you're not sure if the method you intend to use includes such features, ask the service provider before giving them your package.
The easiest way to send a package back to us is by using a Postal Service method because it usually avoids customs clearance and/or duties.
All shipping and handling fees are your responsibility. This includes fees for shipping the garment to our offices, and also for AbbyShot to return a new or altered garment to you.
If using a courier service to return your garment, it is not acceptable to copy our courier business account number onto your package. We will bill you for the shipping fees and charge an additional processing fee for handling this charge due to the unauthorized use of our courier account.
Please elect to pay all shipping, handling and duty fees.
We know that we have uncanny folding skills due to years of experience, but please try your best to fold your garment and repackage it in the original plastic to avoid damage when being delivered back to us.
The address to use in returning the package is:

AbbyShot Clothiers Limited
75 Barbour Drive
Mount Pearl, NL, A1N 2X3
CANADA

Customs Regulations

As noted above, shipping a garment back to us through a Postal Service method usually avoids customs clearance fees and/or duties.
To satisfy the regulations of Canada Customs, you must include the exact phrase, "Canadian Goods being returned" on the shipping documentation AND the package itself.
Please also indicate the category of the goods as "Repair" or "Return" on customs forms (this is usually in a check box format).
Please write in the country of origin of the goods as "Canada".
For customs purposes, please include a copy of ALL PAPERWORK from the ORIGINAL shipment (original waybill, commercial invoice) so it is clear that the coat is being returned.
Should there be any customs or duty fees as a result of sending your package to us, we will charge them to you along with a nominal fee for processing this additional charge.
Please ensure that you are using only your own personal customer information as the shipper.
Under most circumstances, properly labeling your package as a returned item as specified above should eliminate any customs duties!

Cancellations Policy

The terms of this policy depend on whether you purchased a set size garment or a custom fitted garment.

Set-Size Garments

The cost for canceling a paid set size order is $50.00 CAD, as long as the order has not reached the "In Progress" or "Shipped" status. The remainder of your original purchase price will be refunded within 30 days of cancellation. As an alternative that does not involve a cancellation fee, you can exchange your set size order for AbbyCash Gift Certificates of an equal value. AbbyCash Gift Certificates are non-refundable.

Custom-Fitted Garments

If your custom fitted order has the "New Order" or "Processing" status, then the fee for canceling your paid order is $50.00 CAD. The remainder of your original purchase price will be refunded within 30 days of cancellation. As an alternative that does not involve a cancellation fee, you can exchange your order for AbbyCash Gift Certificates of an equal value. AbbyCash Gift Certificates are non-refundable.

If your order has reached the "In Progress" or "Shipped" status, then we apologize, it is too late. Work has begun on your custom fitted order and we are unable to offer a refund or exchange for AbbyCash.

AbbyShot Clothiers Limited, 75 Barbour Dr., Mount Pearl, NL, A1N 2X3, CANADA

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